Challenges
SMB are more than ever concerned by improving customer satisfaction, increasing the efficiency of their employees and reducing and optimizing their costs. It is essential to be reachable by clients anywhere, anytime. SMB employees are often out of the office. While on the move, sales people cannot afford to miss calls, emails or faxes because this can translate into missed business opportunities.
SMB employees must reinforce their value in providing personalized services and expert information. When clients call the SMB, staff must work hard to quickly address their needs and ensure satisfaction. The communication system must provide end-to-end call management, with a professional welcome and efficient call routing to the employee. To increase staff productivity and facilitate communications with preferred suppliers, the system needs to provide collaborative tools and integration with SMB operations.
