SMB are more than ever concerned by improving customer satisfaction, increasing the efficiency of their employees and reducing and optimizing their costs. It is essential to be reachable by clients anywhere, anytime. SMB employees are often out of the office. While on the move, sales people cannot afford to miss calls, emails or faxes because this can translate into missed business opportunities.
SMB employees must reinforce their value in providing personalized services and expert information. When clients call the SMB, staff must work hard to quickly address their needs and ensure satisfaction. The communication system must provide end-to-end call management, with a professional welcome and efficient call routing to the employee. To increase staff productivity and facilitate communications with preferred suppliers, the system needs to provide collaborative tools and integration with SMB operations.
The OpenTouch Suite for SMB tailors the communication system to your unique needs, whether it is a small agency branch or a central office, by providing:
Feature-rich applications that improve client service and call handling.
Flexible communication server and network infrastructure with powerful embedded feature.
A range of wireline phones for professional IP or digital telephony
The OpenTouch Suite for SMB integrates the communication system with on-the go business operations to provide the following services to an Apple® iPhone® or a mobile device with the Google™ Android™ operating system:
A single phone number, so calls to the office are automatically routed to the mobile device or voicemail — transparently.
Call management from a smartphone or mobile device: Voice mail with a single business mailbox accessible remotely, call transfer, call forwarding, conference calling and a centralized address book.