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Challenges

Switching banks has never been easier, and clients are increasingly handling their transactions online. When clients call your bank office, staff must work hard to quickly address their needs and ensure satisfaction. The communication system must provide end-to-end call management, with professional welcome and efficient call routing to the relevant department. The system must handle call overflow when you are busy serving a client.
To increase staff productivity, the system needs to provide collaborative tools and integration with bank office operations.

Serve your clients better and increase staff productivity

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The OpenTouch Suite for SMB tailors the communication system to your unique needs, whether it is a small agency branch or a central office, by providing:
  • Feature-rich applications that improve client service and call handling.
  • Flexible communication server and network infrastructure with powerful embedded feature.
  • A range of wireline phones for professional IP or digital telephony
The OpenTouch Suite for Bank offices enables you to better serve your clients with an efficient, feature-rich communication system. The OpenTouch Suite for SMB provides seamless, flexible services with end-to-end call management to quickly address clients’ needs and help maintain their loyalty.

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