Car dealerships typically have offices with several departments and employees who are always on the move.
Sales: The sales force must be reachable whether they are on a test drive with a prospect, showing a car in the lot or showroom, or anywhere in between. A lost call is a lost potential sale.
Repair Shop: Call volumes are very high in the morning from 8:00-10:00 a.m., when people call to drop off their cars, and again in the evening from 4:00-6:00 p.m., when customers call to arrange for pickup. The communication system must be able to manage the calls — and the high call volumes — efficiently.
Spare Parts Shop: This department receives many calls: 90 percent from garages and 10 percent from individuals who want spare parts so they can repair their cars themselves. As with the Repair Shop, efficient call management is critical.
Executives: Security is a priority for executives. They need to ensure secure transmission of sensitive documents to the designated recipients. Busy executives also need to be able to delegate confidential transactions to an administrative assistant. In addition, customer calls must be handled professionally, with a warm welcome and efficient call-forwarding to the right employee or the right department. Calls must also be managed end-to-end across departments.