Challenges
Patient care is 24/7, so it is essential for doctors to be reachable anytime and anywhere: in the office or while on call. If doctors need to leave the office for a medical emergency, they must be able to forward calls to voice mail and check their voice mail remotely while maintaining their privacy and professional image.
In a medical practice with more than one doctor, the communication system must be able to handle each doctor’s practice independently, regardless of varying office hours. The system must also handle call overflow efficiently when the receptionist is busy with a patient. Finally, doctors need to be able to delegate call management to a receptionist — transparently.
