Challenges
Car owners want to use trusted local garages for their automobile repair needs, but the business is increasingly competitive with the proliferation of global parts suppliers and do-it-yourself repair information. In a busy garage, the communication system must be able to route calls efficiently to the appropriate front counter, repair shop and parts staff, especially when call volumes are high during the busy morning and evening hours.
Mechanics and staff need to be reachable anywhere as they move around inside or outside the garage. You must be able to forward calls to voice mail and check voice mail remotely, and the system must handle call overflow when you are talking with a client, colleague or supplier.
