Challenges

In SMB in the hospitality sector, front-desk staff have too much to do: taking reservations, handling check-ins, providing information to guests — all while remaining friendly, helpful, flexible and patient. To increase staff productivity, the communication system needs to be integrated with business operations. SMB also need to control costs and focus on guests — because happy guests spend more and/or re-book and can also increase bookings when they tell their friends about a memorable experience.