In SMB in the hospitality sector, front-desk staff have too much to do: taking reservations, handling check-ins, providing information to guests — all while remaining friendly, helpful, flexible and patient. To increase staff productivity, the communication system needs to be integrated with business operations. SMB also need to control costs and focus on guests — because happy guests spend more and/or re-book and can also increase bookings when they tell their friends about a memorable experience.
The OpenTouch Suite for SMB for the hospitality sector is a customized hospitality solution designed for small and medium-sized hotels and is also appropriate for bed and breakfasts (B&Bs), resorts and spas. The OpenTouch Suite for SMB increases staff productivity, controls costs and delivers a memorable guest experience through a flexible system that is simple to use, easy to learn and expandable as business grows.