Challenges

To serve your clients and communicate with your colleagues, you need to be reachable and ensure client confidentiality. If you leave your office, you must be able to forward calls to voice mail and check voice mail remotely while maintaining privacy and a professional image. The communication system must handle call overflow when you are serving a client.

In a busy legal office, the system must be able to route calls efficiently and handle each lawyer’s practice independently, regardless of varying office hours. Finally, lawyers and administrative assistants need dynamic call management to filter sensitive calls — transparently.