Personal communications management application on PC that brings the telephone features on the PC while keeping the comfort of telephone voice calls : incoming and outgoing calls, click-to-call, call supervision, call log, directories, visual mailbox, unified messaging, function keys, etc… It provides a userfriendly interface to the user for the management of voice communications. It also provides personalized welcome thanks to contact card pop-up. An application for higher employee efficiency and better customer greeting.