Challenges

Patient care is 24/7, so it is essential for the staff of retirement homes to be reachable anytime and anywhere inside or outside the facility. During a critical alarm event, you need streamlined communications that improve team responsiveness so the situation can be resolved quickly. If you leave your station or desk, you must be able to forward calls to voice mail and check voice mail remotely while maintaining privacy. The communication system must handle call overflow when you are with a patient or colleague.

In a busy retirement home, the communication system must be able to to route calls efficiently and handle each area of operation independently. Finally, retirement home staff need to be able to delegate call management to a receptionist — transparently.