Because people are increasingly researching and booking their travel online, travel agents must reinforce their value in providing personalized services and expert information. When clients call your travel agency, staff must work hard to quickly address their needs and ensure satisfaction. The communication system must provide end-to-end call management, with a professional welcome and efficient call routing to the appropriate agent. The system must handle call overflow when you are busy serving a client. If you leave your office, you must be able to forward calls to voice mail and check voice mail remotely. To increase staff productivity and facilitate communications with preferred suppliers, the system needs to provide collaborative tools and integration with travel agency operations.
The OpenTouch Suite for SMB for Travel Agencies enables you to better serve your clients with an efficient, feature-rich communication system. The OpenTouch Suite for SMB provides seamless, flexible services with end-to-end call management to quickly address clients’ needs and help earn their loyalty.