Because people are increasingly researching and booking their travel online, travel agents must reinforce their value in providing personalized services and expert information. When clients call your travel agency, staff must work hard to quickly address their needs and ensure satisfaction. The communication system must provide end-to-end call management, with a professional welcome and efficient call routing to the appropriate agent. The system must handle call overflow when you are busy serving a client. If you leave your office, you must be able to forward calls to voice mail and check voice mail remotely. To increase staff productivity and facilitate communications with preferred suppliers, the system needs to provide collaborative tools and integration with travel agency operations.
The OpenTouch Suite for SMB for Travel Agencies tailors the communication system to your unique needs, whether it is a small agency branch or a central office, by providing:
Feature-rich applications that improve client service and call handling, from requests for information to travel booking and after-sales services
Flexible communication server and network infrastructure with powerful embedded features
A range of wireline phones for professional IP or digital telephony